IowaComputerGurus Inc. offer full service DotNetNuke support agreements. Our support plans provide you the peace of mind knowing that you can get expert answers it a set amount of time. You do not have to rush and find someone to answer you questions or to resolve your problems. No more spending endless hours searching the DotNetNuke.com forums to find solutions to known issues. Get support from individuals that know DotNetNuke inside and out!
We offer a number of hosting plan options fit any organizations budget and needs, we can also customize a plan if needed to meet your organizations goals. Below is a comparison chart, listing our offerings.
| |
Basic Support |
Advanced Support |
Platinum Support |
| Annual Fee (Due at Start of Plan) |
$500/yr |
$1,500/yr |
$4,000/yr |
| Days Support Available |
24 X 7 X 365 |
24 X 7 X 365 |
24 X 7 X 365 |
| Time To First Response |
< 48 hours
(< 24 hours M-F)
|
< 24 hours all days
|
< 24 hours all days
(< 4 hours M-F) |
| Contact Method |
Support Website |
Support Website |
Support Website
(limited phone) |
| Support Requests |
10 |
20 |
35 |
| Telephone Support Requests |
No |
No |
Yes (5 per year) |
| Monthly Usage Notifications |
Yes |
Yes |
Yes |
Support for Install and Upgrade
(DNN Core, DNN Modules, and Third-Party) |
Yes |
Yes |
Yes |
| Site Administration Tasks & Best Practices |
Yes |
Yes |
Yes |
Module Development
(Guidance and Problem Resolution Only) |
Yes |
Yes |
Yes |
DotNetNuke Skinning
(Guidance and Problem Resolution Only) |
Yes |
Yes |
Yes |
| Performance Optimizations |
No |
Yes |
Yes |
If you would like more information on our support offerings, please Contact Us, and we will be glad to answer any questions that you may have. Existing support customers may visit support.iowacomputergurus.com to submit a support request.
DotNetNuke and DNN are registered trademarks of DotNetNuke Corporation.